Bedfordshire Domiciliary Care Service
Tender Information
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Bedfordshire Domiciliary Care Service
Service Description
The Service comprises the provision of appropriate levels of care commensurate with identified and agreed needs to patients of 18 years and over in their homes.
Providers are to provide a 24 hour service Monday to Sunday inclusive (including all national bank holidays) at the times specified by the Plan of Care in order to meet the Patient’s requirements.
Providers are required to manage a number of care packages for patients with complex care needs, which require an adequate bank of trained and experienced Care Workers.
Sleep in Duty, (2300hrs to 0700hrs) where the Provider’s Staff are required to sleep at the patient’s home: this shall include being woken on up to three separate occasions, to a maximum of 30 minutes each, or a total of 1 hour 30 minutes.
Waking Night Service, (2300hrs to 0700hrs) where Provider’s Staff are required to be awake on duty throughout the night.
Live in Service 24/7, where the Provider's staff are required to live in the patient's home: for a minimum of 7 days and maximum of 21 days, they will be entitled to 2 -3 hours break each afternoon, a 12 hour day would be the maximum.
Rapid Response Service, where the Provider shall complete a Risk Assessment and commence service on the same day as receiving an instruction from NHS Bedfordshire.
The Provider shall accept telephoned or faxed instructions from NHS Bedfordshire that will include details of services required, known risks or hazards and start/end dates and times.
The Provider must ensure the availability of suitable capacity seven days a week between the hours of 0700hrs and 2300hrs for all patients.
Types of patients may include those with the following issues or conditions:
- Neurological
- Urological
- Mental Health
- Spinal Injury
- Respiratory
- Metabolic
- End of Life – rapid response referral
- Palliative Care
- Acquired Brain Injury
- Learning Disability
- Challenging Behaviour
Once the patient's needs have been assessed and agreed, the types of care are restricted to those specified on the patient’s Individual Plan of Care. If these needs change during the care period, the provider will notify NHS Bedfordshire of the proposed changes for their review and approval.
Next Steps
If you would like to submit an expression of interest you can do so at https://eoecph.bravosolution.co.uk by registering your organisation's details. This will form your expression of interest; when the online PQQ is available you will be contacted and directed to complete it at https://eoecph.bravosolution.co.uk.
Closing date for expressing an interest in the tender is 17:00 on Friday 12 February 2010.
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